Our Impact

Family Service creates long-term, intergenerational change within our communities.

Our work spans across the five social determinants of health.

We work to help people where they are now, and help them develop a sustainable path for future well-being.

Family Service’s programs prepare children to be school ready, encourage youth to stay in school, support home-bound older adults in maintaining their independence, empower people to stabilize their finances, and transform individuals and families to strengthen our communities. By having programs across the five pillars of social determinants of health — economic stability, education, health and healthcare, neighborhood supports, and social and community engagement – we provide support across different facets of people’s lives.

We Help Over

90,000

individuals annually
We Are In

14

counties across South Texas
We Serve Over

40,000

individuals through our outcome-based programs

Of the clients we serve, over 80% earn less than $25,000 annually and 80% are 6 to 54 years of age. We serve individuals from newborns to over 60 years of age. Our span of programs helps build relationships, creates stable support networks, and provides the necessary resources for individuals to overcome their challenges. Strong partnerships in the 14 counties we serve ensure we have a network of referrals and support for our families to link them to the best resources for their needs. Family Service’s wraparound programs take a holistic approach, addressing the individual’s entire life and family structure, creating long-term, sustainable change.

COVID-19 Impact

Throughout the pandemic, Family Service remained open with all of our services completing their sessions and curriculum.

We exist to help people in times of crisis and need. COVID-19 threw into stark light the challenges many in our community had already been experiencing, and it only exacerbated these challenges. We journey with our clients, helping them go from crisis mode to living a happy, healthy, stable life.

Family Service remains the family our community counts on.

At the height of COVID-19:

  • We helped an average of 1,900 families weekly
  • We saw an 800% increase in emergency assistance requests
  • We conducted weekly touch bases with our families.
Together, we can ensure the families of our community are happy, healthy, and stable.

Testimonials

Making a Difference

“Ms. Oreida struggled to engage with each of her three children’s online learning and did not have enough resources to dedicate to each of their learning needs. The family arranged to come to the Family Service Best Buy Teen Tech Center daily for the kids to each have their own computers and activities to complete in-between online sessions.”

Best Buy Teen Tech Center

“Saturday at 11 PM, a dad calls scared and worried for his teenage daughter. Most centers are closed due to COVID-19, and he wanted a face-to-face counseling session. Our counselors spoke with him and his daughter that night, ensuring they felt safe and secure. Sunday morning, we met with them for an emergency counseling session to help ease anxiety and suicidal thoughts the daughter was having. We are continuing weekly meetings with the daughter and family sessions with the dad.”

Counseling

“A single mother of one of our youth education students was exposed to COVID-19. She quarantined in the bedroom of her home, trying to ensure her children stayed healthy. Our Family Service team members delivered groceries, educational activities, and supplies for the family on the curb as well as conducted weekly check-in calls. The mother cried with each phone call, this time with tears of thanks.”

Youth Education

“With the help of the Family Service Financial Empowerment team, Coral increased her credit score by 35 points and decreased her debt by 10%! All while parenting her two children, completing online learning, and finishing her credentials to become a certified medical assistant. At the completion of her training, she started a new job!”

Financial Empowerment Center

“[With Marian], I feel like I have a friend and someone there. I have no family, it’s just me and my kids, and she feels like family... The resources, the advice, the help. Whatever I need, she will help me, if she can’t help me, she helps me find someone who can. I didn’t know there was so much available. If I knew then what I know now, I probably wouldn’t have relapsed and gone through what I went through. I have hope. I have a future. To know I have someone there with me while I go through my journey and help me get back on my feet is priceless.”

Early Childhood Well-Being