Over A Century of Service for the Community of San Antonio and Beyond!In March, 1903, the doors of a revolutionary new social service agency opened in San Antonio for the first time. The Charity Association of San Antonio and Bexar County, predecessor of Family Service Association of San Antonio, Inc., was founded by a group of public-minded community leaders. Their goal was to provide financial assistance to poor and needy families and prevent their exploitation by unscrupulous individuals. Although Family Service Association’s objectives and methodologies have changed over the years, its commitment to its mission of strengthening families has remained constant.

Family Service has grown and changed with the twentieth century itself. During the 1930’s when the government took responsibility for providing direct financial assistance, private charities began meeting other challenges. For Family Service this was the development of social casework. By the 1950’s, Family Service was providing high-quality, professional counseling services to the community. By the mid 1970’s, Family Service had identified another need in the community. Accordingly, home based services and group education for families were established. In the early 1990’s, the agency began providing some needed services through the creative use of volunteers, created the first teen-led gang alternative and implemented the largest Families and Schools Together program in the United States. Family Service offers services that empower individuals and families to transform their lives and strengthen their community.

During its hundred plus years in San Antonio, Family Service Association has also provided leadership in developing other needed services. In collaboration with other community leaders, Family Service helped to found and establish the local chapter of the American Red Cross. The agency also initiated the City’s Homemaker Department. In 1940, Family Service was a founder of a new federated fund-raising group for private charities, the United Fund, today the United Way of San Antonio and Bexar County.

Family Service Association began its life with conservative fiscal management, and balanced budgets have always been a hallmark. In 1903 the agency’s annual operating budget was $5,000. Family Service routinely receives “clean” independent financial audits, and regular recognition by the United Way for outstanding management.

Four traits have always characterized Family Service Association: innovative programs, collaboration with others in the community, responsible fiscal management, and an abiding dedication to families. The vision of a handful of leaders in 1903 has impacted hundreds of thousands of lives to date. Today the programs of Family Service continue to support positive family values, respect the changing role of the family, and assist children, seniors, and families to deal effectively with their problems and challenges. Family Service remains a premier resource for San Antonio families. Since 1903, we are the family you can always count on!

Family Service created a Life Success Model for our evaluation process and is now an integral part to all aspects of our service delivery system. Rather than highlight specific direct services or focus on department perspective, the Life Success Model focuses on broader areas of service that follow a continuum of care that addresses the needs of our clients in a more holistic manner through integrated services with key focuses on:

  • Education

    Quality early care and education coupled with strategic Pre-K services are paramount to provide each child with an optimal opportunity to be successful when she/he enters school. Youth development is achieved through the utilization of multiple enrichment activities that include learning about character building, positive choices, high school graduation, and promoting pathways to college and career success

  • Counseling & Seniors

    There are times for all of us when we feel overwhelmed with the challenges of life or can no longer live without assistance due to the aging process and appreciate the opportunity of a caring professional who can assist to sort out issues and find closure, resolution, and healing in our lives. So many families within our contemporary society are in transition working through new relationships, marriage, separation, divorce, and blended families. They are seeking guidance that will provide techniques and tools that will serve to stabilize relationships, which will yield a safe environment to protect children from abuse and neglect.

  • Job Training & Financial Stability

    We seek to secure resources that will help to maintain financial and family stability.

  • Parent & Community Involvement

    When parents and children have a meaningful relationship as a family unit and are positively engaged in their child’s school and the community, everyone has an opportunity to achieve success.

Trauma Informed Care

Trauma Informed Care is an organizational structure and treatment framework that involves understanding, recognizing, and responding to the effects of all types of trauma. It emphasizes physical, psychological and emotional safety for both consumers and providers, and helps survivors rebuild a sense of control and empowerment.

It has become increasingly clear that historic debates about the ascendancy of genetics (nature) or that of the environment (nurture) have been superseded by an as yet evolving understanding of the complex interaction between nature and nurture that shapes the growing child: emotionally, socially and behaviorally. It is through our increasing understanding of this complex interaction between genes and environments and the outcomes of that interaction on other environments encountered by the individual that we hope to advance our ability to understand and promote mental health and better prevent, identify and treat mental disorders, so as to improve outcomes for young people, their families and their communities.


Change in Mind: Applying Neurosciences to Revitalize Communities
Brain Builders
Wolff gives 853 testimony to NYS ed committees
Advancing Implementation Science to Address Adverse Childhood Experiences
Adopting Science-based Policies to Combat Child Neglect
Brain Architecture

Nancy L. Hard, President/CEO

Nancy has served as the agency’s President / Chief Executive Officer since September 2001. She holds a Bachelor’s degree from Southwest Texas State University and a Master’s in Business Administration from the University of Texas. Her responsibilities center on agency leadership, work with the Board of Directors, and representation of the agency in the community. She has two daughters and three grandchildren.



 Mylinda Swierc, Sr. V.P. Quality & Systems

Mylinda has over 20 years of experience working in the human service field. She has been with the agency since 1994 and as Senior Vice President of Quality and Systems will be supporting agency programs through information systems, evaluation and human resources. She has a Bachelor’s and a Masters degree in Sociology from Southwest Texas State University. Her husband, David, has worked for H-E-B for over 20 years and is currently with their facilities department. They have one son.



Kathy Glascock, V.P. Development & Donors

Kathy has over 32 years of experience working in the human service field and brings a wealth of experience in development, marketing and building community relationships. She holds a Bachelor’s degree in Criminal Justice/Juvenile Counseling from the University of Texas at San Antonio. She joined the agency in September 2014 and is responsible for guiding the implementation of a resource development and community relations program for the agency and overseeing the volunteer program. She has two step-sons and six grandchildren.



Richard Davidson, Chief Operating Officer

Richard is a Bio-Cultural Anthropologist with 22 years of experience in working in the non-profit sector in finance, program development, implementation and evaluation as well as government contracting. He holds a dual Bachelor’s degree in Anthropology and History from the University of Texas at San Antonio. He joined the agency in February 2006 and is responsible for providing leadership, support and vision to ensure the agency has appropriate operational controls, administrative and reporting procedures, and people in place to effectively grow the organization and to ensure financial strength and operating efficiency. He has been the life-long mentor to 9 boys and 4 girls from San Antonio's rural Southside community.




 Hector has more than 25 years of progressively responsible experience as a Controller and Accounting Manager in a variety of industries, including consulting, telecommunications, electronics, automotive and financial services. He holds a Bachelor degree in Accounting with specialization in Audit from Instituto Tecnologico de Ciudad Juarez. Also, he has earned a Six Sigma Green Belt. Among his significant previous positions, Hector has worked during the last 5 years in the non-profit sector and joined the agency in February 2016. He is responsible for aligning the agency's financial operations with appropriate accounting reporting systems, budgeting, and financial forecasting models to ensure the financial and operating efficiency of the agency. He has two sons and one daughter with one son attending University of Texas at El Paso with the other son and daughter living in Auburn, Michigan.


Family Service's  Board of Directors is comprised of volunteers from both the business sector and the local communities that we serve. Their commitment to our mission of hope, dedication, and giving insures that the needs of families are met.

Wells Fargo Bank, N.A.
SA Works
SHARON P. WOOD, Chair-Elect
NANCY L. HARD, President/CEO
Family Service Association
PETER MAKO, Vice Chair
Wortham Insurance & Risk Management
Frost Bank

Jackson Walker, LLP
San Antonio Chamber of Commerce
Valero Energy
The DeBerry Group
Mass Mutual of South Texas
St. Mary's University
RETIRED, University of the Incarnate Word
Martin & Drought, PC
DePaoli Professional Services
RETIRED, University of the Incarnate Word
IDEA Public Schools
RETIRED, Organizational Management
RETIRED, WNBA - San Antonio Stars

Make a Donation

Ninety-three cents of every dollar will directly benefit Family Service clients, your generous contribution, no matter the size, will help achieve our mission to empower individuals and their families to transform their lives and strength our community. Be the difference today!


Fifty-six percent of our families live off of less than $15,000 a year! Purchasing items like shampoo, detergent, feminine product and even diapers is overwhelming because none of those items are covered under government assistance. A reoccurring donation, as small as $10 a month or as large as $1000 a year, can make the difference in a family paying their light bills or putting food on their table!

If you’re looking for a fun opportunity to encourage teamwork, consider running a collection drive! Our clients are always in need of items like toothbrushes, shampoo, diapers, new socks and underwear, school supplies and new and gently used school uniforms.

Memorial or Honorarium  Gifts

Make a donation in memory of a dear friend or family member or to honor a special person in your life’s birthday, anniversary, graduation, special holiday or just because you’re thinking of them. The Family Service team will send a thank you card on your behalf, notifying the honoree of your gift.

Legacy Gift

Become a Legacy. Make the decision to include Family Service in your estate planning. Contact Kathy Glascock at 210-299-2409 for more information on building your legacy.

Click to View - A Better Way for Retirees to Give to Charity

Methodist Healthcare Ministries of South Texas, Inc.

Funding provided by Methodist Healthcare Ministries of South Texas, Inc.